Returns and exchanges policy

Exchange and Return Policy – Mommyloves

At Mommyloves , we want you to be completely satisfied with your purchase. If for any reason you need to make an exchange, we offer the possibility of doing so under the following conditions:

Conditions for Changes

  1. Change Deadline

    • You have a period of 14 calendar days from receipt of the order to request a change, in compliance with European consumer protection regulations (Directive 2011/83/EU).

  2. Product Status

    • The product must be unused , in its original packaging , with all its labels and in the same condition in which it was received.

    • Exchanges will not be accepted for products that show signs of use, damage or that do not have their original packaging.

  3. Shipping costs

    • The customer must bear the return shipping costs.

    • In case of exchange, the customer must send the product to our facilities and assume the cost of the new shipment.

  4. Process of Change

    • To request a change, please email info@mommyloves-official.com with the following details:

      • Order number

      • Product(s) you want to change

      • Reason for change

    • Once your request is approved, we will provide you with shipping instructions.

  5. Exceptions

    • Changes to personalized or hygiene products are not accepted for health reasons, except in the case of a factory defect.

If you have any questions, please feel free to contact us. Thank you for trusting Mommyloves !